• Style
  • Decor
  • Travel
  • Holiday
  • wander abode

  • Photography
  • SHOP
    • my LIKEtoKNOW.it
    • my closet
    • my wishlist
    • home decor
  • About
    • About
    • Privacy Policy
    • Terms & Conditions
  • Contact

wander abode

style, Uncategorized
/
April 22, 2014

Simply Be's Horrible Customer Service

I rarely bad mouth anyone, including brands or companies. However, sometimes something needs to be said about a company that isn’t doing things right. 
My mom and I have been ordering from Simply Be (sizes 10-28) for a few years. It’s hard finding clothes that fit and flatter curvier women, and Simply Be has super cute and trendy clothes that fit well and are fairly good quality. We’ve never had to return anything until now. My mom ordered a top for me in December and gave it to me for my birthday, but I didn’t like it. She stuffed it away with all her other online/catalog order packages and just recently found it. Online/catalog retailers usually have a reasonable return policy of 60 to 90 days, which makes sense with shipping and all that. However, when we went to return the Simply Be top, we realized that they had a 30 day return policy which is ridiculous considering they are based in the UK. My mom called to see if we could send it back for store credit and they said they never offer store credit. If someone sends them an item back after the 30 days, THEY DESTROY IT. I’m sorry, but WHAT THE HELL?! It makes absolutely no sense. Instead of destroying the item, why can’t they give it to the homeless or something? All they care about is their profitability, and obviously not their customers’ satisfaction.

“The supervisor’s name was Bebe, who told me they destroy clothes that are returned after 30 days. ‘No, there are not exceptions because this is company policy . . . Customer satisfaction is not a concern because we are a successful company.’ It was like talking to a robot, but she wasn’t programmed with enough information to be as intelligent as a robot.” -Leslie Stuart

I’ve been working in retail for a few years and am also attending fashion school, and what everyone has taught me is that the CUSTOMER is ALWAYS right. If it’s after the 30 days and they want to return something, just accept it. Otherwise something like this will happen, and that person will tell everyone they know not to shop with that company. If they keep doing what they’re doing, they will end up not being successful. The most successful companies are the ones that offer excellent customer service (Nordstrom and J.Crew).
So I guess the moral of the story is: Don’t, I repeat DON’T shop at Simply Be.
I’ve also had bad customer service experiences with Persun Mall (who I wrote a compensated post about and will not be working with them anymore) and Sephora (they do the same thing as Simply Be, even if the item was never used).
Have you had any bad customer service experiences? Share in the comments below!
Pin this Post
Share this Post

You May Also Like...

#NSale Plaid Flannel Shirt

July 17, 2016

Dress Confidently This Holiday Season with Fearless Tape

November 19, 2019

NYFW Fall 2014: Kate Spade NY

February 9, 2014

Happy New Years Eve!

December 31, 2013
Previous Post
Denim & Lace
Next Post
Hot Magenta

Follow Along @wanderabode

  • Happy National Pink Day!!! 💗🎀 Do you remember that plaid dress I wore to Christmas tea? Well this is the same dress but in pink & white gingham and I’m obsessed! 😍💗 Swipe through for some more pink faves 👉🏼

Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3EhmN
    wanderabode
    wanderabode
    •
    Follow
    Happy National Pink Day!!! 💗🎀 Do you remember that plaid dress I wore to Christmas tea? Well this is the same dress but in pink & white gingham and I’m obsessed! 😍💗 Swipe through for some more pink faves 👉🏼 Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3EhmN
    3 days ago
    View on Instagram |
    1/10
  • Happy first day of SUMMER!!! ☀️🌊🌴😎 Do you have any fun travel plans? I’m trying to plan a trip to Montana & Wyoming because I’m in desperate need of some nature and scenic views!

My dress is an extra 25% off and comes in 3 other color combos 💗 

Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3Ie9x

Pink dress, pink wall, pink aesthetic, summer dress, summer outfit inspo, summer outfits
    wanderabode
    wanderabode
    •
    Follow
    Happy first day of SUMMER!!! ☀️🌊🌴😎 Do you have any fun travel plans? I’m trying to plan a trip to Montana & Wyoming because I’m in desperate need of some nature and scenic views! My dress is an extra 25% off and comes in 3 other color combos 💗 Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3Ie9x Pink dress, pink wall, pink aesthetic, summer dress, summer outfit inspo, summer outfits
    5 days ago
    View on Instagram |
    1/10
  • Dream dress 🥹💗🤍 @revolve #revolveambassador 

Posted the link to this dress in my stories, or you can follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3I8al

Revolve dress, tularosa, boho dress, Pinterest inspo, Dallas walls, Dallas murals, pink aesthetic
    wanderabode
    wanderabode
    •
    Follow
    Dream dress 🥹💗🤍 @revolve #revolveambassador Posted the link to this dress in my stories, or you can follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3I8al Revolve dress, tularosa, boho dress, Pinterest inspo, Dallas walls, Dallas murals, pink aesthetic
    6 days ago
    View on Instagram |
    1/10
  • Today marks ONE YEAR since we moved to Texas! 🤠🎉 It’s been quite the adjustment and I can’t even tell you how much I miss the beach… but I know this was the right decision for us and I LOVE Dallas so much and the friends I’ve been able to make 💗 If you’re a fellow Californian trying to decide if you should make the move, DO IT 🙌🏼

Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3HHYL

Paisley dress, western style, western outfit, country concert outfit, midsize fashion, summer dress, white cowboy boots
    wanderabode
    wanderabode
    •
    Follow
    Today marks ONE YEAR since we moved to Texas! 🤠🎉 It’s been quite the adjustment and I can’t even tell you how much I miss the beach… but I know this was the right decision for us and I LOVE Dallas so much and the friends I’ve been able to make 💗 If you’re a fellow Californian trying to decide if you should make the move, DO IT 🙌🏼 Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3HHYL Paisley dress, western style, western outfit, country concert outfit, midsize fashion, summer dress, white cowboy boots
    2 weeks ago
    View on Instagram |
    1/10
  • Wore my new favorite shoes for the first time today 🥹 Swipe to see a closeup! They’re so me 🙌🏼 I’m also loving this @aerie outfit for the summer heat ☀️🔥

Also, I started drinking 1 whole gallon of water every day on Sunday and this giant water bottle is making it a lot easier than I expected! 

Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3HjQi

Summer athleisure, Aerie sale, summer outfit, summer active outfit, New Balance 57/40 pink & orange
    wanderabode
    wanderabode
    •
    Follow
    Wore my new favorite shoes for the first time today 🥹 Swipe to see a closeup! They’re so me 🙌🏼 I’m also loving this @aerie outfit for the summer heat ☀️🔥 Also, I started drinking 1 whole gallon of water every day on Sunday and this giant water bottle is making it a lot easier than I expected! Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3HjQi Summer athleisure, Aerie sale, summer outfit, summer active outfit, New Balance 57/40 pink & orange
    2 weeks ago
    View on Instagram |
    1/10
  • When your outfit matches a cute boutique 💗 My LoveShackFancy dupe skirt is on sale for $18!!! 😱 And my graphic tee that says “sunshine” is an extra 25% off! Sharing a bunch of other sale finds in stories tonight 🙌🏼

Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3GMMK

LoveShackFancy dupe, pink aesthetic, Pinterest girl, Fort Worth, Dallas blogger, Pinterest aesthetic, Pinterest girl, summer outfit inspo
    wanderabode
    wanderabode
    •
    Follow
    When your outfit matches a cute boutique 💗 My LoveShackFancy dupe skirt is on sale for $18!!! 😱 And my graphic tee that says “sunshine” is an extra 25% off! Sharing a bunch of other sale finds in stories tonight 🙌🏼 Follow my shop @wanderabode on the @shop.LTK app to shop this post and get my exclusive app-only content! https://liketk.it/3GMMK LoveShackFancy dupe, pink aesthetic, Pinterest girl, Fort Worth, Dallas blogger, Pinterest aesthetic, Pinterest girl, summer outfit inspo
    3 weeks ago
    View on Instagram |
    1/10
  • Home
  • About
  • Blog
  • T&Cs

2022 © WANDER ABODE. Site Powered by Pix & Hue.